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Screengrab of Dr. Colbert explaining the peculiarities inheirent in the 888-OOPS-JEW/888-MOPS-KEY automated telephone system, if you want to apologize to Stephen, press 2, if you want a 72" quick-connect ergo-adjustable handle with a cut-end lie-flat mop head. Dr. Colbert says a contour mop head will do the same job for a lot less, but he realizes he isn't an expert, "The Colbert Report", September 12, 2007.